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Frequently Asked Questions

What is Hillcrest Lavender Farm's photography policy? Photography Policy General Visitor Photography Policy: Revised 4-3-2024 Photoshoot fees are only for professional and amateur photographers and does not apply to the general public. However, if you come to our fields to shoot someone other than yourself, these rates apply to you (no exceptions). Hillcrest Lavender Farm LLC staff reserve the right to determine if photographer is performing a photoshoot and may ask any unauthorized individuals to suspend their photographic activities. No tripods, props, light shields, props, etc. are permitted. No drones are allowed to be flown over the farm without the express permission of the owners. Photographs cannot be published, sold, reproduced, transferred, distributed, or otherwise commercially exploited in any manner whatsoever without written consent by Hillcrest Lavender Farm LLC. Hillcrest Lavender Farm LLC reserves the right, and its sole discretion, to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs of objects in its collection. NO BOUDOIR or NUDE photography is allowed as this is a family friendly farm. Photos must be appropriate for all audiences and this will be determined at the discretion of the owners who will have final say in this regard. Violators will be required to destroy any inappropriate photographs and leave the farm. Amateur and Commercial Photoshoot Policy: Amateur and commercial photoshoots include(but not exclusively) senior portraits, family portraits, sweet sixteen photos, baby photos, dance or cheer team photos, wedding photos, engagement photos, and those selling and using materials for professional purposes including hair salons, stylists and dress designers. Arrangements for commercial photoshoots must be made in advance. There is a fee for this service. Professional photographers bringing in customers must provide proof of liability insurance. This is not negotiable. Remember we are a working farm. There are bees, bugs and uneven footing on the farm. Please keep this in mind if it will be a problem for you or the people you are photographing. We enjoy having photographers at the farm and ask that you abide by the rules to keep it fun and enjoyable for everyone. Please share your photographs with friends and family, and tag us on Facebook and Instagram.

What is Hillcrest Lavender Farm's return policy? We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
To start a return, you can contact us at Please note that returns will need to be sent to the following address: Hillcrest Lavender Farm, LLC P.O. Box 182 239 Stone House Road Sherburne, NY 13460 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at If customer places an order but provides information that prevents direct delivery such as in the case of a incorrect or invalid address, additional shipping/handling fees will automatically be assessed to retrieve original shipment (whenever possible) and re-ship to correct address. If shipment is not retrievable, no refund will be provided. Hillcrest Lavender Farm, LLC is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Hillcrest Lavender Farm, LLC makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered as what was ordered is what will be delivered. We will gladly refund/credit products that are returned unopened and unused. Return shipping costs of these items will be the responsibility of the customer. Changes to Hillcrest Lavender Farm, LLC’s Refund Policy We may modify or amend this Policy from time to time. In an effort to keep you informed of changes to this Policy, we will indicate the effective date of the currently posted policy at the top of the Policy. For substantial changes to this Policy, we will notify you by placing prominent notice on our homepage. Changes to this Policy will not affect our use of previously provided personal information. No personal information provided by you under the terms of this Policy (or any prior version of this Policy) will be used in a manner that is materially inconsistent with it, without your prior written permission. Acceptance By using, you signify your acceptance of this Policy, as amended from time to time in accordance with the section above. If you do not agree with the terms and conditions contained in this Policy, please do not use this website. Contact Us If you have thoughts, questions or suggestions about this Refund Policy Statement or any other aspect of your relationship with Hillcrest Lavender Farm, LLC, please contact us. Hillcrest Lavender Farm, LLC P.O. Box 182 239 Stone House Road Sherburne, NY 13460

What are Hillcrest Lavender Farm's Terms of Use?

What is Hillcrest Lavender Farm's content disclaimer? Content Disclaimer: The content provided by HILLCREST LAVENDER FARM, LLC Websites or Social Media sites (referred to as Hillcrest Lavender Farm Internet Sites ) are informational in nature, and visitors need to make their own opinion when it comes to the trustworthiness of the content. The Terms and Conditions regarding this content disclaimer are provided below. Credit These terms of use were originally created using a template from SEQ Legal (, note that information provided here incorporates differences from the original template, including modifications, additions and deletions. Disclaimer of Liability and Reliability The HILLCREST LAVENDER FARM, LLC has made every effort to offer the most current, correct, and clearly expressed information possible on Hillcrest Lavender Farm Internet Sites. Nevertheless, inadvertent errors in information may occur. In particular but without limiting anything here, the HILLCREST LAVENDER FARM, LLC disclaims any responsibility for typographical errors and accuracy of the information that may be contained on Hillcrest Lavender Farm Internet Sites. The information and data included on Hillcrest Lavender Farm Internet Sites has been compiled by HILLCREST LAVENDER FARM, LLC representatives from a variety of sources, and are subject to change without notice to the user. Nothing on this Hillcrest Lavender Farm Internet Sites constitutes, or is meant to constitute, advice of any kind. Hillcrest Lavender Farm Internet Sites are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, the HILLCREST LAVENDER FARM, LLC makes no warranties or representations whatsoever regarding the quality, content, completeness, suitability, adequacy, sequence, accuracy, or timeliness of such information and data. The HILLCREST LAVENDER FARM, LLC makes no warranty that the functionality of Hillcrest Lavender Farm Internet Sites will be uninterrupted or error free, that defects will be corrected or that these sites or the server that makes it available are free of viruses or anything else which may be harmful or destructive. The HILLCREST LAVENDER FARM, LLC will not be liable to any User (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, Hillcrest Lavender Farm Internet Sites: for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if the HILLCREST LAVENDER FARM, LLC has been expressly advised of the potential loss. Links to Third Party Websites There are links and pointers to third party Internet Sites contained in Hillcrest Lavender Farm Internet Sites. These websites linked from the Hillcrest Lavender Farm Internet Sites are not under HILLCREST LAVENDER FARM, LLC control. The HILLCREST LAVENDER FARM, LLC does not assume any responsibility or liability for any information, communications or materials available at such linked sites, or at any link contained in a linked site. The GREATER WHEATLAND AREAA CHAMBER OF COMMERCE does not intend these third party links to be referrals or endorsements of the linked entities by the GREATER WHEATLAND AREA CHAMBER OF COMMERCE, and are provided for convenience only. Each individual website has its own set of policies about what information is appropriate for public access. Users of Hillcrest Lavender Farm Internet Sites assume sole responsibility for use of third party links and pointers. Exceptions Nothing in this disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this disclaimer will exclude or limit HILLCREST LAVENDER FARM, LLC liability in respect of any: death or personal injury caused by HILLCREST LAVENDER FARM, LLC negligence; fraud or fraudulent misrepresentation on the part of GREATER WHEATLAND AREA CHAMBER OF COMMERCE; or matters which would be illegal or unlawful for HILLCREST LAVENDER FARM, LLC to exclude or limit, or to attempt or purport to exclude or limit, its liability. Indemnity Any User hereby agrees to indemnify the HILLCREST LAVENDER FARM, LLC against any losses, damages, costs, liabilities and expenses in relation to any claims or actions brought against the HILLCREST LAVENDER FARM, LLC arising out of any breach by the User of these Terms and Conditions defined herein or other liabilities arising out of use of Hillcrest Lavender Farm Internet Sites.

What is the accessiblity of Hillcrest Lavender Farm's website? The Hillcrest Lavender Farm, LLC is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. This website aims to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. While this website strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of this website up to the same level of overall web accessibility. We are committed to doing our best to support our website visitors with special needs, helping them have a successful experience. Please do not hesitate to contact us regarding any accessibility issues when using this website. Many web browsers contain built-in accessibility tools: Internet Explorer Accessibility Information Firefox Accessibility Information Chrome Accessibility Information Adobe Reader is a free program that required to view and print PDF documents that appear on this website. To download this program, visit the Adobe website. To read PDF documents with screen reader tools, visit the Adobe Reader Accessibility website.

What is Hillcrest Lavender Farm's privacy policy?

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